Shipping & Delivery

  • Orders are shipped via USPS Priority Mail.

    We ship most orders within 1-2 days. Our small but mighty team works to pack and ship your orders with care.

    If an item is pre-order or on backorder, we will contact you with an estimated ship date.

    Fine Art Photography Prints are typically made-to-order and may require up to 1-2 weeks for shipment.

    Contact us for shipping timeline for Custom Wood-Ply Frames.

  • Orders are shipped from our brick+mortar shop in Downtown Ventura, California.

  • Yes! We offer Free Shipping on Orders $75+.

  • No, not at this time.

    Please contact us if you are interested in an international order. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

  • We ship to all 50 United States.

  • Every online order from ArtHouse & Co. is carefully packed by our small team and shipped with USPS tracking so you can easily follow your package from the moment it leaves our shop until it arrives at your door. Tracking also allows us to assist if a package is delayed or lost in transit.

    Our flat-rate shipping helps support more than just postage. It also covers packaging materials and the time it takes our team to carefully pick, pack, and prepare every order for shipment. We work hard to keep shipping as affordable as possible.

    To provide a consistent experience for every customer, we ship all online orders using the same tracked shipping method and are unable to offer alternate shipping methods or special shipping arrangements for individual items.

    Thank you for supporting our small business. Every order helps us continue sharing art, creativity, and thoughtfully curated goods with our community.

Returns & Refunds

  • We very much hope you love the items you order, and while returns are rare, we understand that sometimes things may not be quite the right fit for your needs.

    Online orders are eligible for a full refund to the original payment method (excluding shipping fees, both directions) -- To qualify, products MUST be returned within 10 days after the date of delivery, and must be unused, in unopened, original packaging and in original condition with any associated tags attached.

    Paper items such as journals and notebooks must not show creases, damage or signs of use. Clothing must be unworn, unwashed, with tags, and in original condition.

    Please note, Art prints, Grocery, and Apothecary items are not eligible for return or refund. 

    Please note, SALE and Discounted items are Final, and are not eligible for return. 

    Please contact us at hello@arthouseandcompany.com with any questions. 

  • Products MUST be returned within 10 days after the date of delivery, and must be unused, in unopened, original packaging and in original condition with any associated tags attached.

    Paper items such as journals and notebooks must not show creases, damage or signs of use. Clothing must be unworn, unwashed, with tags, and in original condition.

    Please note, Art prints, Grocery, and Apothecary items are not eligible for return. 

    Please note, SALE and Discounted items are Final, and are not eligible for return. 

    Please contact us at hello@arthouseandcompany.com with any questions. 

  • In the event that you changed your mind would like to return an item, you will need to pay for shipping the item back to us.

    Please be sure to purchase tracking information so that you can confirm when we receive your package.

  • In the rare event that your order arrives damaged, please contact us within two days of delivery.

    Just send us a photo of the box or any exterior packaging, as well as the damaged item irself.

    We will send you a replacement item or issue a refund.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.